Renfrewshire Council

Contact us

Latest information about coronavirus (COVID-19), online services and MyAccount, customer service centres and how to make a complaint.

Please bear with us as we adapt customer contact services during the coronavirus (COVID-19) pandemic. Your patience, co-operation and understanding is vital in helping us prioritise our most vulnerable customers who most need to speak with us. 

On this page you'll find:


Information, advice and guidance on coronavirus (COVID-19)

See our coronavirus section for information, advice and guidance on coronavirus (COVD-19).


Online services

If your query is not urgent, use one of the online forms below to contact us. Some of these forms will need you to register to use MyAccount. 

By signing up for MyAccount and logging into your dashboard, you can quickly and easily complete a number of forms to manage your personal information, pay council tax, report a missed bin collection or apply for parking permits. Not all of the forms need you to sign in so it's quicker for you to submit your request.

Benefits, money and debt advice

Bins, recycling and waste

Business

Caring for and protecting adults

Change of details

You'll need to sign in or register for MyAccount to tell us your:

Community safety and your neighbourhood

Council tax

Parking

Housing

Licenses

MyAccount and mygov.scot account

Schools, education and learning

Taxis and private hire car licences


Customer Services

If there is an enquiry, transaction, or request you can carry out on MyAccount, our online customer portal, we would urge you to do so. This will help free up telephone advisor time to speak with customers who can't use our online services. 

You can also email us at customerservices.contact@renfrewshire.gov.uk or you can call 0300 300 0300,

  • Monday to Thursday from 8:45am to 4:45pm
  • Friday from 8:45am to 3:55pm

You can only make enquires about council tax and rent payments for council tenancies online through MyAccount

Appointments at Renfrewshire House

If you have a pre-booked appointment at Renfrewshire House:

  • arrive no sooner than 5 minutes before your appointment time 
  • wear a mask in all indoor areas unless you are exempt
  • maintain 1 meter social distancing while indoors
  • use the hand sanitiser provided.

We have a range of health and safety measures are in place including hand sanitising stations, physical distancing measures where possible, and extra cleaners on site to make sure all surfaces are regularly cleaned.

There will be a limited waiting space indoors, so you may have to wait outdoors if this is full.

Please do not turn up without an appointment. If you do, we will need to arrange for you to come back.

You can make payments at our kiosks in Renfrewshire House, please pay by card if possible.


Make a complaint, compliment or suggestion

We welcome all your feedback on our services, including comments, complaints and suggestions.

How to make a complaint about our services.